Reach Out to Us
If you need help with your account, have a technical query, or want to give feedback, our support team is ready to assist. We can help with registration, verification, deposits and withdrawals, game queries and general enquiries. Contact us for account-related issues, bonus questions or to report a problem. Use the channels below for quick responses from our UK support centre and expect polite, practical help from the team. Our team can also assist with security queries and privacy requests.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 1 hour) |
| General enquiries | [email protected] (for account queries and billing) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Phone | +44 20 7946 1034 (UK office) |
| Working hours | Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00 |
Support via Email
Email is the preferred way to get in touch for detailed requests, account issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up‑to‑date contact details so we can respond promptly. Missing or incomplete information may delay our reply.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly to all queries. Most enquiries are answered within one business day, and live chat typically gives instant help during staffed hours. More complex cases, such as account checks or payment investigations, may take longer depending on their nature and any documents required. We’ll keep you updated while we work on your issue.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas to help improve our site and services. Your comments are read carefully by the team and used to refine promotions, games, payments and the overall user experience. Send your thoughts via live chat or email and we’ll review them promptly to make the casino easier and fairer to use.